14bd's Privacy Policy
Your personal information is of the utmost importance to us — this page describes in detail how we collect, use, and keep it safe.
About This Policy
14bd is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") describes how we collect, use, store, and where necessary share your personal information with third parties.
By creating an account on the 14bd platform or using its services, you agree to the terms of this Privacy Policy. We recommend that you read the full policy carefully. If you have any objections, please contact our support team.
This policy may be updated at any time. In the event of changes, we will publish a notice on the platform. The latest version will always be available on this page.
The Information We Collect
We collect various types of information to run the 14bd platform smoothly and provide you with the best possible service. These are described by category below.
1.1 Information You Provide Directly
When you open an account on 14bd, log in, or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Login credentials (username and password)
- Payment-related information — such as your bKash, Nagad, or Rocket number, or bank account details
- Documents required for identity verification (national ID card, etc.)
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identification information
- Browser type and operating system
- Time of access, page view history, and session duration
- Referral source (which page or link you came from)
- Gaming history, bet amounts, and transaction records
1.3 Information Received from Third Parties
We may sometimes receive information from trusted third parties, such as payment processors or identity verification services, which helps us prevent fraud and ensure platform security.
We never store sensitive financial information (such as full card numbers) directly on our servers. Payment information is always processed through encrypted channels.
Use of Information & Purpose
14bd uses the information collected about you only for the following legitimate purposes:
2.1 Providing & Operating Services
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Managing gaming services and bonus offers
- Diagnosing and resolving technical issues
2.2 Security & Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Ensuring age verification — only those aged 21 or above may use the service
- Complying with applicable laws and regulations
- Enforcing our terms and conditions
2.3 Communication & Support
- Responding to your support requests
- Notifying you of important platform updates and changes
- Sending notifications related to your account
2.4 Service Improvement
- Analyzing and improving the user experience
- Developing new features and games
- Testing platform functionality
We will never use your information for purposes beyond those stated in this policy. Your information is not sold to third parties for marketing purposes without your explicit consent.
Data Storage & Security
3.1 Retention Period
14bd retains your personal information only for as long as necessary — for the duration your account is active and to meet applicable legal obligations. Even after an account is closed, we may retain certain information for a defined period as required by legal obligations or for dispute resolution.
3.2 Security Measures
We use industry-standard security measures to keep your information safe:
- SSL encryption — all data transmissions are encrypted
- Secure server infrastructure
- Regular security audits and vulnerability testing
- Strict access controls — only authorized personnel can access data
- Data backup and recovery procedures
3.3 Password Security
Use a strong password to protect your account and do not share it with anyone. If you suspect that someone has accessed your account without authorization, notify our support team immediately.
It is not possible to guarantee that transmitting information over the internet is completely secure. We provide as much protection as possible, but complete security cannot be guaranteed.
Sharing Information with Third Parties
14bd does not sell your personal information. However, we may share information in certain specific circumstances:
4.1 Service Providers
We work with trusted third parties who perform specific services on our behalf. These include:
- Payment processors — bKash, Nagad, Rocket, and banking services
- Identity verification services
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.)
- Technical infrastructure and hosting services
These third parties may only use the information in accordance with our instructions and may not use it for their own purposes.
4.2 Legal Requirements
We may disclose information to comply with legal obligations, fulfill court orders, or respond to lawful requests from government authorities.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance.
Our contracts with all third parties include strict data protection requirements. They are obligated to comply with the standards set out in this policy.
Cookies & Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit the 14bd platform. They help remember your preferences and improve our services.
5.2 Types of Cookies We Use
- Essential cookies: Necessary for the platform to function correctly. Without them, login and transactions are not possible.
- Functional cookies: Remember your language preferences and settings.
- Analytics cookies: Monitor site usage to help us improve our services.
- Security cookies: Used to detect fraud and protect your account.
5.3 Cookie Controls
You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
Your Rights
As a user of the 14bd platform, you enjoy the following rights:
6.1 Right to Access Information
You may request a copy of the personal information we hold about you. We will fulfill this request within a reasonable time.
6.2 Right to Correct Information
If any information we hold about you is incorrect, you may request that it be corrected. You can update much of your information yourself in your account settings.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete.
6.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
6.5 Right to Data Portability
You have the right to receive the information we hold about you in a structured, commonly used format.
6.6 Right to Object
You may object at any time to the use of your information for direct marketing purposes.
To exercise any of the above rights, contact us at [email protected]. We will process your request as soon as possible.
Protection of Minors
The 14bd platform is intended for users aged 21 and above only. We do not knowingly collect personal information from minors.
We follow an age verification process at the time of account registration. If we become aware that a minor has registered on the platform, we will immediately close that account and delete the associated information.
If you believe that a minor has opened an account on our platform, please notify us immediately at [email protected].
Policy Updates & Contact
8.1 Policy Changes
14bd reserves the right to update this privacy policy at any time. For significant changes, we will publish a notice on the platform and indicate the date of the last update at the top of the policy. If you continue to use the platform after the updated policy is published, it will be assumed that you have accepted the changes.
8.2 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our team provides assistance in both Bengali and English.
- Email: [email protected]
- Live Chat: Available 24/7
Our support team aims to resolve any privacy-related concerns you may have quickly and effectively.
8.3 Relationship with Terms & Conditions
This privacy policy is part of 14bd's Terms & Conditions. Both documents together form our legal framework and complement each other.
Have a question? We are ready to help.
Our support team is available 24/7 — in Bengali and English.